Pearson and TDS Global Solutions (formerly TeleDevelopment Services, Inc.) have been partners helping companies around the world test and hire the best call center employees.
Pearson, the creator of Versant, and TDS Global Solutions, are the leading providers of language skills assessment software.
Providing Hiring Solutions for Call Center Employees Quickly and Efficiently
TDS Global Solutions has been assisting clients to plan, manage and succeed in achieving their global outsourcing ambitions for almost 25 years.
As a pioneer in the international BPO community, TDS Global Services has played a key strategic role in the establishment and growth of more than 450 contact center-based organizations around the world.
The company’s long and deep-rooted experience in the BPO sector has created many long-lasting partnerships with captive businesses and outsourced service providers alike, all of whom have benefited from the wide range of industry-related services.
TDS is a Recognized Leader in Providing Spoken and Written Language Assessment
Together, with Pearson, we offer the highest quality spoken and written language products, with a proven validity and reliability to provide an objective, fair measure of candidates’ language abilities.
We have the experience working globally, particularly in call center and BPM operations. We provide assessment solutions that can scale in a cost-effective way, while still remaining practical to administer.
Other services TDS GLoBAL SERVICES provides:
- Outsourcing/Offshoring – from service agency referral to complete management of the outsourcing process from RFI process through selection to implementation and steady state management and everything in between.
- Consulting – supporting start-up operations through market entry analysis, vendor selection, implementation support and process development through to performance management, productivity enhancement, quality assurance, operational audits and turnarounds, training and large-scale recruitment.
- Shared/Managed Services – providing HR and Operations support such as (but not limited to) HR administration, HR compensation and benefits, payroll admin, vendor management support etc.
- Training – training and development solutions for all contact center-related positions including award-winning telephone-related selling, customer service and management skills development.
- Management & Staffing Recruitment – recruitment of call center management personnel on a contract or permanent basis.